TERMS & CONDITIONS
PAYMENT POLICY
All reservations must be secured by credit card details or a deposit, unless by prior arrangement. Your credit card will be charged as per our cancellation policy. Alternatively, you may wish to pay by cash or EFTPOS on the day. No deposit or prepayment will be charged from the credit card details supplied unless requested. Additional discounts or rebates will be applied to special offers or discounted rates at our discretion.
CANCELLATION POLICY
All bookings are subject to weather and track conditions. If for any reason you find it necessary to cancel your trek, please notify us as soon as possible. We will offer a full refund or reschedule at no extra cost if you have given at least 24 hours notice to cancel/reschedule. This includes group bookings, you will be charged in full for the total number of people at the time of booking. If one guest is unable to ride on the day and we have not been notified, no refund will be given, as we are unable to onsell the ride or contact our waiting list guests.
PRIVACY POLICY
Introduction
Mackenzie Alpine Horse Trekking complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Who do we collect your personal information from?
We collect personal information about you from:
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you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
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third parties where you have authorised this or the information is publicly available.
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If possible, we will collect personal information from you directly.
How we use your personal information?
We will use your personal information:
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to verify your identity
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to provide services and products to you
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to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
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to improve the services and products that we provide to you
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to bill you and to collect money that you owe us, including authorising and processing credit card transactions
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to respond to communications from you, including a complaint
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to conduct research and statistical analysis (on an anonymised basis)
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to protect and/or enforce our legal rights and interests, including defending any claim
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for any other purpose authorised by you or the Act.
Disclosing your personal information
We may disclose your personal information to:
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any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
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other third parties (for anonymised statistical information)
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a person who can require us to supply your personal information (e.g. a regulatory authority)
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any other person authorised by the Act or another law (e.g. a law enforcement agency)
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or another misuse.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at maht@xtra.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
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